Barry Plant Rowville- Lysterfield scored a highly recommended 99.19%, the 21st year in a row they have placed in the Highly Recommended category with an average Customer Satisfaction score over those 2 decades of an impressive 96.30%

Now into its twenty sixth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client’s Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian achiever received from Barry Plant Rowville-Lysterfield clients are:

“The staff are hardworking, service orientated and very efficient. And they are also very personable and pleasant. They were able to meet our requirements and timeline. The results they achieved for us were excellent. Anthony was friendly, courteous, and very punctual. I could not have wished for better communication from a real estate agent. “

“I am very happy. The sale was a great success. The Barry Plant team is very professional and also very friendly. The appraisal they gave us was honest, and the outcome was great. They were consistent in keeping us updated. We are repeat customers, and like the last time, I enjoyed the experience.”

“The Barry Plant Rowville real estate agents were attentive. They gave us good advice and acted in my best interests. I also appreciated their consistent communication with me. “

Thank you to all our wonderful clients who trusted us on your real estate journeys over the past ( nearly) 3 decades , and who’ve helped us achieve such fantastic Australian Achiever Customer Satisfaction results for the past 21 years.