Barry Plant Benalla has received a whopping 99.15% customer satisfaction rating from the recently concluded Australian Achiever Awards - Real Estate category.
Now into its twenty-third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business's own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise, and increased custom.
The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.
Some of the comments Australian Achiever received from Barry Plant (Benalla) clients are:
Brenda was amazing. Initially, we messed them around when we were deciding whether to sell or not. But they were patient and understanding about our decision. Brenda was great and was not bothered that some meetings with us took up to two hours.
The team at Barry Plant Benalla are so friendly and helpful, and great to deal with. I have used them for a while now and have always been happy with the management of my investment property. Their premises look great since the recent upgrade.
As a first-time-seller, David was great for me to deal with. My communication with him has been by phone or email. He has handled any issues very well and has kept me informed and updated on everything. He was open to any suggestions I had, and I took on board the advice that he provided. I am extremely satisfied.