In line with these recent announcements, the Barry Plant offices at Taylors Lakes, St Albans and Caroline Springs will be closed from midnight on Wednesday 5th August for six weeks. Whilst this means that it is not ‘business as usual’, we want to assure you that we have the technology, processes and procedures in place that allow our Property Managers to continue to provide you with the best service in the property management sector.
We will continue to receipt all rental payments, chase up any arrears and keep in contact with you and your tenants with regards to rental payments in the usual manner. Whilst there is still a moratorium on evictions, we are actively working with any tenants who fall behind during this period. All rental monies will be paid to our owners in the usual manner as soon as we have cleared funds in our trust account.
VCAT (Victorian Civil and Administrative Tribunal) are only hearing urgent matters, with all non-urgent matters being adjourned. This is expected to cause significant delays, both now and when outstanding applications are rescheduled. Where there is an urgent dispute or matter which needs to be dealt with by VCAT, hearings will be heard by telephone.
Urgent repairs may be required during the Stage 4 lockdown. Obtaining quotes in the current circumstances will be very difficult, so decisions may need to be made without multiple quotes and with verbal rather than written quotes. In some instances, unless we are already holding funds for your property, we may need to seek your assistance with providing payment by credit card or EFT directly to the contractor. Availability of contractors may also be affected by these circumstances. We will be in contact with you should the need arise for urgent maintenance to be performed.
All routine/general maintenance will need to be postponed during the lockdown period. Tenants will still be required to report all maintenance to our office; however it cannot be attended to until the State of Disaster has been lifted.
OPEN FOR INSPECTIONS/NEW LEASE ARRANGEMENTS
The process relating to physical property inspections requires further clarification. We are currently awaiting further advice from the State Government and we will provide further updates if this impacts your property.
The process relating to property managers being able to complete vacating inspections requires further clarification. We are awaiting further advice from the State Government and we will provide further updates if this impacts your property.
Whilst Stage 4 restrictions are in place throughout Victoria, in-person routine inspections will not be carried out. If the inspection of your property falls due, upon request your property manager may be able to facilitate for your tenants to complete an inspection report, which we will provide to you.
Of course, you can still contact our team by calling the normal office phone number.
Thank you for your continued support of our agency, and for your understanding about this extraordinary situation.
Sam La Spina