At Barry Plant, we strive to deliver outstanding customer service to our clients at all times. This Customer Service Charter is an expression of our commitment to delivering the best service, as well as providing clients and customers with a way to provide us with feedback on the service they have received - both good and bad.
We aim to provide a consistently professional and high-quality service at all times. In addition to our separate Service Commitment that is provided to all our sellers and Residential Rental Providers, we also promise everyone who is a client that:
Selling, buying or renting a home is a major event for most of us and in most cases occurs only once every few years. It can also be quite a complex and stressful process. Our reputation and our future business is reliant on happy clients coming back over a long period of time and also telling their friends how pleased they were with our service. We welcome feedback (good and bad) from all of our clients. Tell us when we’ve done a great job and please, tell us if we’ve failed to meet your expectations.
We believe that the fastest and most effective way to resolve a complaint is to deal with the issue at the office where the service was provided. To help you, we suggest you take the following steps: