Every Barry Plant office achieved a score higher than 94.6%, with 38 of those offices scoring over 98%. The top offices were Ballarat, Boronia and Sunshine, sharing a three-way tie with an outstanding score each of 99.58%.
Since 1998, the Australian Achiever Awards have measured, recognised and rewarded the success of customer service delivery across a wide range of industries. Service standards are assessed via direct customer input and feedback, and the process has successfully helped businesses across Australia to measure and improve their customer service focus.
“One of the main reasons I wanted to start my own agency was to be able to give my clients a professional and honest experience when selling their homes,” said Danny Illingworth, Director of Barry Plant Ballarat.
“To be recognised so highly in the first year of business is beyond my expectations, and to be acknowledged for excellence in service is an honour for myself and my staff.” Mark Schroeder, Director of Barry Plant Boronia, said that his team places huge emphasis on delivering quality customer service.
“We treat every customer, regardless of who they are or what their inquiry, with the highest level of service and care,” Mark said. “When the market is high, it’s easy for agents to lose sight of the customer,” Mark added, “but they do so at their peril. When the market turns around, all we have to rely on is the trust and goodwill we’ve created. We want every customer to feel they’ve had a good experience with us.”
“It was an absolute pleasure to receive the award,” said Jason Allen, Director of Barry Plant’s Sunshine office. “Our office places great emphasis on the experience our customers receive.” Jason said that twice-weekly staff-training sessions combined with customer surveys have provided them with a better understanding of their clients’ needs. “We strive to continually improve,” Jason said, “especially our service.”