Urgent repairs
Urgent & Non-Urgent Repairs
The full list of Urgent Repairs is set out below:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering. (Air-conditioning is not an urgent repair).
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted.
- a serious fault in a lift or staircase.
Non-Urgent Repairs
For Non-Urgent Repairs, you must notify your property manager in writing via email, advising of required maintenance/repairs, and it will be attended on the next business day. You must provide access for any maintenance/repairs.
Please note: You will be responsible for any/all costs incurred if non-urgent works are carried out at your property without consent. After-hours and public holidays will also incur higher than usual costs.