For the 18th year in a row Barry Plant Rowville-Lysterfield secured a place in the Highly Recommended category achieving an exceptionally high score of 97.46%.

Now into its twenty-third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. Some of the comments Australian Achiever received from Barry Plant Rowville-Lysterfield clients are:

Barry Plant Rowville provides a great service and has met our needs. Brenton and Willie are both very good at what they do, and I am extremely happy with them.

We ended up with a great result.

The Barry Plant Rowville staff provide great customer service. They are very professional, know their stuff in terms of real estate, and have shown respect for me as their customer.

Barry Plant Rowville is infallible. They provide a consistent and professional service and deliver on their promises. And, they are available for advice at all times. You get what you pay for, and they provide true value. It is not often you see customer service like theirs.

I have a lot of land in the local area and have several developments with them. I find that they are superior to other agents. Everything gets done on time, and they communicate everything to me very promptly.

- ENDS -

For verification of this report, please contact:
Jody Harwood, Director, Australia Achiever Awards
[email protected]